FAQ

Common questions.

Answers for families and seniors considering care, and for case managers working with us on referrals. Call us directly if you don't see what you're looking for.

For Families & Clients For Case Managers

For Families & Clients

What services does Radiant Care provide?
Individualized Home Supports, Individual Community Living Supports, Respite Care (in-home or out-of-home), Homemaker, Adult Companion, Night Supervision, 24-Hour Emergency Assistance, and 24-Hour Care. We work with individuals with disabilities and with seniors, through waiver funding or private pay.
What areas do you serve?
All of Minnesota. We're based in St. Paul and accept clients from every county in the state, including the Twin Cities metro and Greater Minnesota.
How do I get started?
Call us at 651-587-5052, or fill out our referral form. Families and case managers can both use it. We'll follow up to talk through what support looks like for your situation.
Do you accept private pay, or only waiver funding?
Both. We work with clients on CADI, DD, BI, CAC and EW waivers and Alternative Care (AC). We also offer private pay for clients and families who aren't using a waiver.
What should I expect at the start of services?
An initial visit to go over the support plan, discuss scheduling, and introduce staff before regular services begin. We tailor the approach to what's already in place for you or your family member.
Can I request a specific staff member?
We do our best to match based on needs and availability, and we take fit seriously — consistent staffing is something we prioritize. Let us know your preferences and we'll work with them where possible.
What if I need to change or cancel a scheduled visit?
Call our office as soon as you know. We'll work with you to reschedule or adjust coverage.

For Case Managers

How do I refer a client?
Use our online referral form, or call us directly at 651-587-5052. We'll follow up promptly to begin intake.
What's your typical response time on a referral?
We follow up within one to two business days of receiving a referral.
What counties and waivers do you accept?
We accept referrals from all 87 Minnesota counties. We work with CADI, DD, BI, CAC and EW waivers and Alternative Care (AC), as well as private pay clients.
What information do you need to process a referral?
Client name and phone, county, waiver or funding type, and the service being requested. Our referral form asks for all of these. Any relevant support plan details are helpful but can follow after initial contact.
Can you provide services alongside a client's other providers?
Yes. We regularly coordinate with other providers already involved in a client's care.
How do you handle urgent placement requests?
Call us directly rather than using the online form for anything time-sensitive — we can assess capacity and respond faster over the phone.

Still have a question?

Call us directly — we're happy to talk it through.

Call 651-587-5052